Service Delivery Expert
hace 2 semanas
Job Summary:
This position is responsible for delivering exceptional customer service through claims review as per Service Level Agreements (SLAs).
Key Responsibilities:
• Adjudicate each claim with available details of defect and estimates, collecting, verifying, and analyzing information obtained during the claims process to ensure claims are valid and settlements are made according to company practices and procedures.
• Ensure service partners work as per agreed SLAs to meet service standards.
• Develop and implement claim cost reduction plans and actions.
Requirements:
Demonstrate flexibility, enthusiasm, and strong learning agility in learning new products, systems, and processes while maintaining high customer service and compliance standards.
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