Order Experience Coordinator

hace 7 días

Xico, México Zebra Technologies A tiempo completo

About Zebra Technologies

Zebra Technologies is a leading provider of innovative solutions that help organizations run at the edge of possibility. Our mission is to extend the edge of possibility by shaping the future of work on the front line.

Job Summary

We are seeking a highly skilled Order Experience Coordinator to join our team. As an Order Experience Coordinator, you will be responsible for ensuring seamless order processing and customer satisfaction.

Key Responsibilities

  • Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
  • Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
  • May be assigned as primary contact/account representative for a key account/key customer.
  • Meet or exceed all departmental or individual metrics associated with performance against service level agreements.
  • Provide price quotes on request.
  • Ensure proper recording and tracking of all assigned orders.
  • Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
  • Independently coordinate with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
  • Engage management as required for assistance in addressing new or complex issues.
  • Adhere to CPS customer strategy, lead by example, and follow our customer principles.
  • Deliver a positive ordering and invoicing experience to our customers and partners.

Requirements

  • Minimum Education: Bachelor Degree
  • Minimum Work Experience (years): 1-2 years.
  • Key Skills and Competencies:
    • Strong data entry skills with attention to detail and quality.
    • Strong process adherence.
    • Fluent level of English (written and verbal) as well as local language as applicable.
    • Customer service values/orientation.
    • Solid knowledge of product and service order policies and processes.
    • Solid professional work behaviors (attendance, teamwork, time management).
    • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels).
    • Intermediate problem-solving skills.

What We Offer

At Zebra Technologies, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to helping our employees achieve their career goals and providing opportunities for advancement.

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