Customer Experience Operations Specialist
hace 4 semanas
We are committed to connecting and simplifying our customers' supply chains as a true integrator of container logistics. To achieve this mission, we need talented individuals who can deliver exceptional client support in fast-paced environments.
This role is ideal for candidates with a passion for customer experience, strong problem-solving skills, and the ability to collaborate across teams. The successful candidate will have at least 1 year of experience in customer service, a bachelor's degree in business, and proficiency in MS Office.
The Key Responsibilities include:
- Workflow Triage (Case Assignment)
- Booking Service (Special Clients)
- Onboarding and Reporting clients with company's tools
- Longstanding (Follow up clients with demurrage containers)
- Contingence Notifications
- Agent View (Release Services)
The Basics for this role include:
- Academic Background: Bachelor's degree in business administration, Logistics or related fields.
- Years of Experience: 1 year in logistics.
- Software: ERP and Excel Intermediate (Pivot Tables & Formulas).
- Technical Skills: Handle High Intensity Work Environment.
- English Level: B1.
We offer exciting global career opportunities that enhance your skills through our award-winning talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We provide competitive compensation and benefits, ensuring continuous investment in your personal and professional growth.
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