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Senior Customer Success Account Manager

hace 2 meses

Ciudad de México, Ciudad de México DocuSign, Inc. A tiempo completo
About the Role

We are seeking a highly skilled and experienced Senior Customer Success Account Manager to join our team at DocuSign, Inc. As a key member of our Account Management team, you will be responsible for driving customer success and growth within a portfolio of accounts.

Key Responsibilities
  • Customer Success: Develop and implement effective customer success and value strategies to drive adoption and growth within assigned accounts.
  • Renewal Management: Negotiate favorable renewal terms and ensure timely and mutually beneficial renewals.
  • Account Growth: Identify and pursue growth opportunities within assigned accounts, collaborating with internal resources as needed.
  • Customer Engagement: Conduct regular business reviews with customers to ensure they are deriving value from our product and aligning with their primary objectives.
  • Strategic Partnerships: Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts.
  • Portfolio Management: Evaluate and optimize account portfolios to prioritize time and resources for maximum impact.
Requirements
  • 8+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, ideally within SaaS offerings.
  • Proven track record of meeting key performance indicators and quota-carrying roles.
  • Strong contract negotiation skills and experience driving deals to completion on-time.
  • BA/BS degree or equivalent work experience.
Preferred Qualifications
  • Experience with supporting adoption across organizations and serving as a change agent for the customer.
  • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level.
  • Strong level of urgency, organization, and prioritization skills.
  • Salesforce experience.
  • Excellent written and verbal communication skills.