Customer Success Manager Senior Leader

hace 1 semana


Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo
Senior Manager, Customer Success Manager

About Salesforce

We're the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

For our customers who want to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. This plan drives the right insights and people at the right time, making all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers. This role isn't just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery. Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.

Responsibilities

  • Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
  • Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
  • Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
  • Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
  • Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
  • Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
  • Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
  • Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
  • Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.

Preferred Qualifications and Skills

  • Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
  • Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
  • Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
  • Ability to drive effective and influencing conversations at the C-level.
  • Facilitate difficult discussions and be adept at handling objections.
  • Knowledge in one or more lines of business.
  • Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
  • Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
  • Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

At Salesforce, we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.


  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Title: Customer Success ManagerMaersk is seeking a Customer Success Manager to lead our customer success teams in the Americas region. As a key member of our Global Service Center, you will be responsible for driving strategic direction and guidance to set the team up for success.Key Responsibilities:Manage Customer Success Partner Managers and their...


  • Ciudad de México, Ciudad de México Signifyd A tiempo completo

    Senior Enterprise Customer Success ManagerAs a Senior Customer Success Manager at Signifyd, you will be responsible for driving the success and growth of our enterprise customers. You will work closely with our customers to understand their business objectives and provide strategic guidance on how to optimize their use of our platform.Key...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Success Partner Managers and their corresponding teams to ensure seamless execution of...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key ResponsibilitiesManage the...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the Role:Maersk is seeking a Senior Customer Success Manager to drive strategic leadership and growth in our Global Service Center (GSC). This role will lead the Customer Success Partner Managers and their corresponding teams, ensuring they are set up for success both now and in the future.Key Responsibilities:Manage the Customer Success Partner...


  • Ciudad de México, Ciudad de México Nutanix A tiempo completo

    The OpportunityNutanix is building a world-class Customer Success organization and we are looking for a leader to drive growth in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal candidate is passionate about serving...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers and their...


  • Ciudad de México, Ciudad de México 120-SFDC Mexico A tiempo completo

    About the RoleWe're seeking a seasoned Senior Manager, Customer Success Manager to lead our Customer Success team in delivering exceptional experiences to our customers. As a key member of our organization, you will be responsible for driving customer satisfaction, success, and growth.Key ResponsibilitiesLead and develop a high-performing team of Customer...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key...


  • Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    We are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...


  • Ciudad de México, Ciudad de México Menlo Ventures A tiempo completo

    As a Senior Customer Success Manager at Menlo Ventures, you will be responsible for driving the success and growth of our customers. You will work closely with our customers to understand their business objectives and provide strategic guidance to help them achieve their goals. Your expertise in customer success and account management will be essential in...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Nutanix A tiempo completo

    The OpportunityNutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Senior Customer Success Leader to join our team in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Dlocal A tiempo completo

    Customer Success ManagerDlocal is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key Responsibilities:Work closely with internal teams and...


  • Ciudad de México, Ciudad de México Crossover A tiempo completo

    Technical Customer Success ManagerCrossover is seeking a skilled Technical Customer Success Manager to drive customer success with our product suite. As a key member of our team, you will bridge direct customer feedback with our product teams and harness impactful AI solutions to maximize customer success.This role requires at least 3 years of experience in...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success Team LeaderWe are seeking a highly skilled Customer Success Team Leader to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in managing our customer success partner team and supporting the area sales team in managing and growing assigned accounts.Key Responsibilities:Manage the Customer...


  • Ciudad de México, Ciudad de México Crossover A tiempo completo

    Technical Customer Success ManagerCrossover is seeking a skilled Technical Customer Success Manager to maximize customer success with our product suite. This role involves decoding product usage trends, unearthing customer pain points, and translating this wealth of information into actionable insights.The ideal candidate will have at least 3 years of...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    We are seeking a highly skilled Customer Success Manager to lead our Global Service Center (GSC) in the Americas. As a key member of our team, you will be responsible for managing Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring teams are set up for success both now and in the future.Key...