Customer Service Expert

hace 4 semanas

Ciudad de México, Ciudad de México Freudenberg Group A tiempo completo

Seamlessly provide exceptional customer service to internal and external clients, ensuring unparalleled satisfaction and loyalty.

We are committed to fostering a work environment where diverse perspectives and ideas thrive. Our organization is an equal opportunity employer that values diversity, equity, and inclusion in all aspects of our business.

Responsibilities

  • Respond to customer inquiries via phone, email, or in-person interactions with poise and professionalism.
  • Efficiently process orders, quotes, and invoices, guaranteeing timely and accurate transactions.
  • Effectively manage inventory levels, maintain organized storage facilities, and facilitate the receipt of physical and system materials.
  • Skillfully coordinate merchandise displays and optimize sales opportunities.
  • Support financial transactions by making bank deposits for sale proceeds.
  • Monitor and maintain cycle inventory accuracy through meticulous part counting.

Requirements

  • High school diploma or equivalent required; technical degree preferred.
  • Prior experience in counter sales or customer service is desirable.
  • Familiarity with measuring instruments, billing, quotations, and inventory management is advantageous.

Nice-to-Have Skills

  • Effective communication and collaboration skills, enabling seamless interaction with colleagues at all organizational levels.
  • A customer-centric approach, anticipating and meeting client needs and expectations while developing innovative solutions.
  • The ability to drive and support creative ideas, taking informed risks to develop new or improved solutions.
  • Proactive identification and execution of tasks, exploring new ways and pursuing fresh opportunities.

About Freudenberg Group

We strive to create a work environment that fosters growth, inclusivity, and respect. As an equal opportunity employer, we welcome applicants from diverse backgrounds and promote a culture of empathy and understanding. Our organization operates on the principles of fairness, equality, and meritocracy, providing opportunities for personal and professional development.

Earnings Estimate

An estimated salary range for this role is $45,000 - $65,000 per annum, based on national averages for similar positions within the industry. Compensation packages may vary depending on qualifications, experience, and location.

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