Rel Sales Operational Specialist
hace 7 días
About Lenovo
We are a global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, we have built on our success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies.
Job Summary
We are seeking a highly skilled Sales Operations Specialist to join our team. As a Sales Operations Specialist, you will be responsible for delivering efficient and effective processes to drive results. This includes improving the usage of LPOS for Consumer / retail / BPs, enabling / supporting / training country teams on the D365 dashboards, and providing solution provider support to customers driving sales transformation processes.
Key Responsibilities
- Improve the usage of LPOS for Consumer / retail / BPs (+90% order loads thru LPOS)
- Enable / Support / Train country teams on the D365 dashboards, Commercial Forecast module, pipeline update maintenance, etc.
- Be a solution provider pillar to our customers driving sales transformation process (more solution selling support than HW selling)
- Analyzing, planning and taking actions regarding penalties charged by customers for the different defaults attributable to Sales Ops area in order to reduce expenses
- Improve the reporting system that allows the constant availability of up-to-date and accurate information, giving visibility to Sales area about orders
- Improve SLA for E2E processing in order not to exceed 24 hours from the entry of the PO until the confirmation of the SO through an automatized process to be developed together with OE Team
- Support to wholesalers, final customers and account managers
- Reports generation
- Operational strategies
- Operational execution
- Customer communication
- Teamwork with other areas
Requirements
- Experience in sales support to wholesalers and internal account managers
- Analytical and proactive, with advanced knowledge in Excel & SAP
- Customer focused
- International commerce experience, intcoterms, NOM ́s, etc.
What We Offer
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
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