Global Onboarding Director

hace 2 días


Xico, México Opentable A tiempo completo

About the Role

We are seeking a highly skilled and experienced professional to lead our global onboarding process as the Director of Global Onboarding. As a key member of our team, you will play a crucial role in ensuring a seamless transition for our customers from the sales process to product implementation.

Key Responsibilities

  • Develop and implement strategies to assess the onboarding experience and analyze feedback to continuously improve the process
  • Meet or exceed company onboarding quantity and quality goals
  • Collaborate closely with cross-functional teams, including Sales, Customer Success, and Product Development
  • Set and meet key performance indicators related to customer onboarding, such as time to onboard, customer satisfaction scores, and retention rates

Requirements

To be successful in this role, you will need a proven track record in customer onboarding and project management, excellent communication and leadership skills, and a strong understanding of SaaS or tech industry standard processes. A customer-centric attitude, problem-solving abilities, and the ability to thrive in a fast-paced environment are essential for success in this role.

About OpenTable

OpenTable, part of Booking Holdings, Inc., is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.



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