Merchant Onboarding Representative

hace 1 semana


Xico, México Global Payments A tiempo completo

At Global Payments, we empower businesses to thrive in the ever-evolving payments landscape. As a key member of our team, you will play a vital role in ensuring seamless onboarding experiences for our clients.

**Key Responsibilities:**

  • Manage membership maintenance services, including registrations, cancellations, and changes, to ensure accurate and up-to-date client information.
  • Conduct outbound calls to clients to collect necessary information for procedures, fostering strong relationships and resolving any issues that may arise.
  • Receive and review support documents, verifying their accuracy and completeness.
  • Process procedures, such as registrations, cancellations, and changes, in our operational management system, ensuring timely and efficient completion.
  • Monitor and update services in process, generating productivity reports to track progress and identify areas for improvement.

**Requirements:**

  • Proven experience in handling administrative outbound calls, with a focus on client requirements and satisfaction.
  • Knowledge of the acquiring business, including processes related to operations, such as clarifications, affiliations, service charges, technical support, fraud prevention, and risk management.
  • Basic proficiency in Excel, with the ability to analyze and present data effectively.

**Essential Qualifications:**

  • High school diploma or higher, with a technical or higher career background.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Basic level of Excel, with the ability to analyze and present data effectively.

**Organizational Relationships:**

  • Collaborate with membership control, implementation, fraud prevention, EVO sales, and banking executives to ensure seamless onboarding experiences for clients.


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