Retail Application Support Specialist

hace 4 días


Ciudad de México, Ciudad de México VISEO A tiempo completo
Job Title: Retail Application Support Consultant

VISEO is a leading provider of innovative solutions for the retail and e-commerce industries. We are seeking a highly skilled Retail Application Support Consultant to join our team in Mexico or Colombia.

About the Role

As a Retail Application Support Consultant, you will be responsible for providing technical support and maintenance for our POS application. Your primary goal will be to ensure the smooth operation of our application, resolving any issues that may arise and implementing improvements to enhance the user experience.

Key Responsibilities
  • Corrective maintenance: Identify and resolve incidents related to the POS application, including correcting parameter settings, modifying specific developments, and finding workarounds for blockages.
  • Evolutionary maintenance: Implement improvement requests, such as new functionalities and automation, to enhance the application's performance and user experience.
  • Preventive maintenance: Perform version updates, monitor job performance, and conduct non-regression tests to ensure the application's stability and security.
Requirements
  • 1-3 years of functional experience in a business application or ERP, preferably in the retail sector, in a BA or level 1 support role.
  • Good technical skills, including knowledge of SQL.
  • Rigorous, customer-focused, and excellent interpersonal skills.
  • Problem-solving skills, with the ability to identify root causes and implement effective solutions.
  • Active listening skills and strong influencing skills.
What We Offer
  • A competitive salary range, based on experience, plus additional benefits.
  • Medical insurance.
  • Short-term and long-term disability insurance.
  • A generous vacation policy (22 days paid vacation per year).
  • Food and luncheon vouchers.
Why Join VISEO?

VISEO offers a dynamic and innovative work environment, with opportunities for professional growth and development. As a member of our Digital Retail consultant WW community, you will have access to training, certifications, and networking opportunities, allowing you to expand your skills and expertise.

This is a hybrid role, with the possibility of working from Mexico or Colombia. Fluency in English is required, and we welcome both permanent and contract applications.



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