Customer Service Senior Business Analyst

hace 1 semana


Xico, México Citi A tiempo completo
Job Summary

The Customer Service Senior Business Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Key Responsibilities:

  • Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
  • Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
  • Ensure transactions are executed timely and accurately
  • Identify and implement process improvements and test new features/functions
  • Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
  • Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements

Qualifications:

  • 2-4 years of experience in developing KPIs, reporting tools and database management
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven organizational skills
  • Demonstrated ability to drive results in a fast-paced, goal-oriented environment
  • English Skills

Education:

  • Bachelor's degree/University degree or equivalent experience

This role requires a strong understanding of customer service principles and practices, as well as excellent analytical and problem-solving skills. The ideal candidate will have a proven track record of delivering high-quality results in a fast-paced environment.

About Citi:

Citi is an equal opportunity and affirmative action employer. We are committed to diversity and inclusion in the workplace.



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