Cloud Support Engineer II

hace 1 mes


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. - C68 A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer II to join our team at Amazon Web Services Mexico S. De R.L. De C.V. - C68. As a Cloud Support Engineer, you will be responsible for providing technical support and guidance to our customers on cloud-related issues.

Key Responsibilities
  • Drive initiatives that improve support-related processes and customer experience.
  • Provide feedback to internal AWS teams on how to improve our services.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
Requirements
  • Minimum of 3+ years of related professional experience and bachelor's degree in Engineering/Computer Science/Mathematics or any related field or equivalent military experience.
  • Experience with system administration, troubleshooting, and networking.
  • Experience with administration and troubleshooting for two or more of the following: DevOps/Deployment, Container Orchestration Management, and/or Configuration Management.
  • Experience with continuous integration technologies.
  • Ability to communicate effectively in English within technical and business settings.
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small and medium-sized businesses in Mexico. We are a diverse and inclusive team that values work-life harmony and provides endless knowledge-sharing, mentorship, and career-advancing resources.

What We Offer
  • Flexible work hours and arrangements.
  • Endless knowledge-sharing, mentorship, and career-advancing resources.
  • A diverse and inclusive team culture.
Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.


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