Cloud Support Specialist

hace 1 mes


Chihuahua, Chihuahua, México Metrio A tiempo completo

**About the Role**

We are seeking an experienced Cloud Support Specialist to join our Metrio team. This is a challenging opportunity for someone who wants to develop their skills and knowledge in customer support.

About You

  • You have at least 6 years of experience in a similar role, preferably with a focus on cloud systems.
  • You hold a Bachelor's degree in a relevant field or have comparable experience.
  • You possess excellent communication and problem-solving skills.
  • You are proficient in using best practices for system management and troubleshooting.

The Job

Your primary responsibility will be to provide top-notch service to our customers, ensuring that they receive prompt and effective support for their billing inquiries, service requests, and sales-related issues.

You will also be responsible for:

  1. Using your expertise to perform customer monitoring of systems under limited supervision.
  2. Providing guidance to others on resolving client issues and exchanging information with internal customers.
  3. Making recommendations to improve product information for customers.
  4. Administering and maintaining client data systems with minimal guidance.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary estimated around $80,000-$110,000 per year, depending on your experience and qualifications.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional customer service.

Contact Us

Please submit your application, including your resume and a cover letter outlining your experience and qualifications for this role.



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