Account Collection Specialist

hace 1 mes


Zapopan, Jalisco, México Intugo A tiempo completo
Overview

Intugo seeks an Account Collection Specialist to join our team. In this role, you will be responsible for handling delinquent accounts, making outbound calls, and providing exceptional customer service.

This is a full-time position with opportunities for growth and professional development in a dynamic work environment.

Responsibilities
  • Handle inbound and outbound calls on delinquent accounts
  • Maintain accurate records of customer interactions and account status
  • Collaborate with internal teams to resolve customer issues and negotiate payment arrangements
  • Provide outstanding customer service and ensure high levels of customer satisfaction
Requirements

To be successful in this role, you must have:

  • 1+ year of experience in collections and customer service
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office (Excel, PowerPoint, etc.)
  • Bilingual English/Spanish is a must
Benefits

We offer a competitive salary and benefits package, including:

  • $21,000 gross monthly + $8,000 monthly bonus
  • Tricolor benefit package
  • 20 days Christmas bonus
  • All legal benefits
Work Schedule

The ideal candidate will have flexibility to work various shifts, including:

  • 08:00-18:00 Monday to Thursday
  • 08:00-17:00 Friday and Saturday


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