Strategic Account Manager
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a Principal Service Delivery Management Consultant. As a key member of our Oracle Support team, you will be responsible for developing and managing relationships with our largest and most strategic accounts.
Key Responsibilities
- Develop and manage the Oracle Support relationship with designated large accounts, or small number of medium accounts, throughout the engagement.
- Maximize the customers' use of Support Services, drive high degree of satisfaction and referenceability, and protect and enhance Support revenue streams.
- Represent the customer as a single point of contact within Oracle, managing the contract or delivery engagement as defined by Oracle Service Support (OSS).
- Develop and maintain relationships with senior management across lines of business and third parties.
- Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
- Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.
- Assure and improve the quality of the service, and maintain accurate account information.
- Assist in the renewal of Support contracts, and contribute to pre-sales activities.
- Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
Requirements
- Leading contributor individually and as a team member, providing direction and mentoring to others.
- Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
What We Offer
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A competitive compensation and benefits package.
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