Chargeback Resolution Expert

hace 2 semanas


Xico, México Global Payments (Beamery) A tiempo completo
About This Role

We are seeking a highly skilled Chargeback Resolution Expert to join our team at Global Payments (Beamery). As a key member of our organization, you will play a vital role in providing exceptional customer service and resolving complex technical issues related to credit card transactions.

In this exciting opportunity, you will have the chance to work with clients from various backgrounds, analyze their technical questions, and develop effective solutions that meet their business needs. Your expertise in the credit card industry will enable you to navigate complex systems and provide informed guidance to internal teams and stakeholders.

Key Responsibilities
  • Provide timely and accurate technical information, advice, and assistance to clients regarding credit card products and services.
  • Analyze client inquiries, assess their needs, and suggest or promote solutions that may include alternative products or services.
  • Conduct research and develop proposals for new solutions to solve technical problems and follow up on the status of outstanding issues.
  • Maintain up-to-date documentation using databases or other computerized systems.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a relevant field or equivalent experience.
  • A minimum of 2 years of experience in the credit card industry or related field.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Knowledge of credit card systems, processes, and regulations.
Preferred Qualifications

We also welcome applications from candidates with:

  • A minimum of 4 years of experience in the credit card industry or related field.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $70,000 - $90,000 per year, depending on experience and qualifications. Additionally, you will enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

This is an excellent opportunity to advance your career in the credit card industry and work with a dynamic team of professionals who share your passion for delivering exceptional customer service.



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