Collections Specialist

hace 2 meses


Xico, México Ibac Consultoría En Recursos Humanos A tiempo completo

**Somos una empresa líder en tecnología financiera y estamos buscando a un experto en recuperación de créditos para unirse a nuestro equipo**. Como Collections Executive, tendrás la responsabilidad de gestionar la recuperación de créditos de manera profesional, asegurando una experiencia de cliente destacada y cumpliendo con los objetivos de recuperación de la empresa.

**Responsabilidades**

  • Análizar e implementar estrategias de recuperación de créditos para maximizar la recuperación de créditos.
  • Gestionar y actualizar el historial de cada cuenta, documentando las interacciones y acuerdos de pago.
  • Proporcionar planes de pago personalizados para apoyar a los clientes en la resolución de sus deudas.
  • Cumplir con los indicadores clave de desempeño (KPI) de las colecciones, incluyendo la tasa de recuperación y los tiempos de respuesta.
  • Colaborar con otros departamentos para abordar situaciones complejas de recuperación de créditos.
  • Asesorar a los clientes sobre productos financieros y ayudar con consultas relacionadas con el crédito.

**Requisitos**

Experiencia mínima de 1 año en recuperación de créditos, preferiblemente en una empresa de tecnología financiera o sector financiero.

¿Qué ofrecemos?

Salario competitivo más bonus basado en la recuperación del portafolio.

Beneficios legales más beneficios adicionales.

Formación continua en finanzas digitales y oportunidades de crecimiento.

Modelo de trabajo híbrido/remoto.

Entorno de trabajo dinámico y orientado al logro en uno de los sectores más innovadores.



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