Digital Sales Specialist

hace 3 semanas


Xico, México Zendesk A tiempo completo
Job Overview

Zendesk is seeking a highly motivated Digital Sales Specialist to join our team in Mexico City. As a key member of our inside sales team, you will be responsible for driving online business conversion rates and providing an excellent customer experience.

About the Role

This is a new team at Zendesk, and you will be one of the founding members in what will be a fast-growing area for our business. You will work closely with our product experts to become a product expert yourself and articulate the value of Zendesk to informed buyers.

Key Responsibilities
  • Actively resolve prospect and customer inquiries to drive online business conversion rates
  • Become an expert on Zendesk products
  • Be the voice of our customers; understand their needs and make them champions
  • Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk
  • Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity
Requirements

We are looking for someone with:

  • Excellent written communication skills in English. A secondary language of French, German, Spanish or Portuguese is highly desired
  • 1+ years of sales experience; software/SaaS experience preferred
  • Real passion for Zendesk technology and quick ability to learn tools and processes
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
What We Offer

At Zendesk, we believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many offices around the world, to connect, collaborate and learn while also giving our people the flexibility to work remotely for part of the week.

Estimated Salary

$60,000 - $80,000 per year, depending on experience and qualifications.

Location

This role must attend our local office in Mexico City for part of the week. The specific in-office schedule is to be determined by the hiring manager.



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