Customer Success Representative

hace 4 semanas

Xico, México Clara A tiempo completo

**About Clara**

Clara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes corporate cards, bill pay, financing options, and a highly-rated software platform used by thousands of successful companies across the region.

**Our Story**

We are backed by top global and regional investors, including GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, and Accial Capital.

**Job Summary**

We are seeking a highly skilled Customer Success Specialist to join our team. The ideal candidate will have a proven track record of developing sustainable relationships with companies, positioning Clara as the leading spend management company, and driving business growth through sales and marketing initiatives.

**Key Responsibilities**

  • Develop and execute sales and marketing plans with partners to drive business growth
  • Manage and prospect new companies to expand Clara's customer base
  • Develop sell-in, sell-out, and portfolio analysis to optimize business performance
  • Serve as the commercial contact with existing and new clients, providing exceptional customer service and support

**Requirements**

  • 5+ years of experience working as a Key Account Manager (KAM) or Customer Success Manager (CSM) in a B2B model
  • Structured thinking and high focus on results
  • English professional proficiency
  • Innovator soul and receptive to changes
  • Experience in the financial, banking, or insurance sector is a plus
  • Ability to develop strong relationships at the C-level of enterprise companies

**What We Value**

  • Clarity: open and direct communication
  • Simplicity: focus on the essential
  • Ownership: we're all owners and act like it
  • Pride: make quality products we're proud of
  • Inclusivity: every voice counts; we value each other for our shared mission and contributions

**What We Offer**

  • Competitive salary and a robust stock ownership plan
  • A set of benefits adaptable to your needs and way of life
  • Opportunities for growth in a fast-paced environment
  • A chance to shape B2B payments in Latin America and increase the region's economic competitiveness

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