Customer Success Advocate
hace 2 días
We are seeking a highly motivated and experienced Customer Success Representative to join our team at Nutanix. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service and driving customer retention and subscription renewals for our clients.
Key Responsibilities- Advise customers on maximizing the value from Nutanix solutions
- Collaborate with internal stakeholders to ensure performance against key metrics
- Provide data analysis reports to customers to deliver proof of value
- Advocate for customer needs and share feedback cross-departmentally
- Proactively manage account escalations with internal stakeholders
- 2+ years of experience increasing customer satisfaction, adoption, and retention
- Experience with a renewal and recurring revenue model
- Knowledge of technologies such as virtualization, storage, servers, cloud, and networking
- Advanced English language skills
Nutanix is an equal opportunity employer and an Affirmative Action employer. We strive to foster an inclusive working environment that enables all our employees to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation, or harassment.
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