Customer Success Representative II

hace 4 semanas

Xico, México Nutanix A tiempo completo

About the Role

Nutanix is seeking a highly motivated and experienced Customer Success Representative II to join our team. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer service and driving customer retention and subscription renewals for Nutanix customers.

Key Responsibilities

  • Advise customers on maximizing the value from Nutanix solutions, while playing a key role in helping us realize our revenue goals.
  • Collaborate with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and renewal rate.
  • Work closely with Field Sales Account Managers and Systems Engineers to focus on overall adoption and utilization of customer portfolios.
  • Develop and execute customer engagement plans aligned with Nutanix account teams.
  • Drive the design of tailored optimization plans based on comprehensive understanding of customer needs and challenges.
  • Advise customers on how to maximize utilization of Nutanix Solutions to positively impact their day-to-day business and year-end bottom line.

About the Team

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. You will be closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, as well as the growing Nutanix customer, partner, and distributor community in your region.

Requirements

  • Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals.
  • Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, and license expiration.
  • Develop strategic long-term plans with customers.
  • Project and manage adoption and implementation plans.
  • Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.

What We Offer

Nutanix offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to helping our customers succeed and are looking for talented individuals who share our passion for Enterprise Cloud Technology and customer success.

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