Customer Success Representative

hace 4 semanas


Xico, México Thomson Reuters A tiempo completo

About the Role:

In this exciting opportunity as a Customer Success Representative, you will play a crucial role in driving business growth and customer satisfaction for Thomson Reuters. As a key member of our team, you will be responsible for closing renewals and upsell opportunities for assigned geographies and leads. Your primary objective will be to identify the best virtual channels for engagement with customers, validate their needs, and shape product plans to drive sales to close.

Key Responsibilities:

• Close renewals and upsell opportunities for assigned geographies and leads

• Identify the best virtual channels for engagement with customers

• Validate customer needs and shape product plans to drive sales to close

• Support in developing and executing territory growth strategies

• Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close

• Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory

• Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window

• Use an automated and insight-driven Salesforce workflow to progress deals

About You:

To be successful in this role, you will need to have a Bachelor's degree or equivalent work experience, with a minimum of 2 years of experience in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management. You will also need to have proven experience managing to a monthly quota, including renewals, upsells, and price uplifts. Additionally, you will need to have advanced verbal and written English communication skills, strong interpersonal skills, and a commitment to a schedule that coincides with the customers' workday.

What We Offer:

As a Customer Success Representative at Thomson Reuters, you will join a dynamic and inclusive culture of world-class talent, where we are committed to your personal and professional growth through a hybrid work model, flexible working hours, and a range of benefits and perks.



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