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HR Case Management Associate
hace 2 meses
About the Role:
The HR Inquiries Administrator (HRIA) plays a critical role in ensuring the delivery of exceptional customer service to employees and managers across the organization. As a key member of the HR Shared Service team, the HRIA will be responsible for receiving and resolving HR cases/tickets, providing guidance on HR policies and procedures, and contributing to the peer quality review process.
Key Responsibilities:
- Deliver exceptional customer experience through timely and effective resolution of HR cases/tickets.
- Provide tier-one support for all employees and managers, answering inquiries, resolving issues, and providing guidance on HR policies and procedures.
- Assist in assessing team members' cases, applying tools like ServiceNow, and contributing to the peer quality review process.
- Respond to associate inquiries, providing clear and accurate information in a professional manner.
- Participate in training sessions as needed, continuously improving knowledge and skills in HR case management.
Requirements:
- Bachelor's degree or equivalent, preferably in HR, and/or Business.
- 1+ years previous experience in a HR Shared Service, Call Centre, Service Environment.
- Familiarity with HR systems (HRIS) and shared services HR technology.
- Ability to navigate with proficiency and deliver high-quality customer service.
- Ability to handle and maintain confidential & sensitive data.
- Excellent communication skills with good knowledge of written and spoken English to be able to connect with all levels of employees across the organization.
About Univar Solutions:
Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives. Our global team of more than 10,000 employees supports our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet.
We offer a Total Rewards package that includes market-aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing.
Univar Solutions supports sustainable solutions for the world around us, so we can do our part to help keep our communities healthy, fed, clean, and safe.
We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives, and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry.
Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.