Technical Account Manager

hace 2 semanas


VeracruzLlave, México Hotelbeds Group A tiempo completo

Job Title: Technical Account Manager

Job Summary:

The Technical Account Manager will be responsible for securing top customer loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients. This role requires a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence.

  • Territory Growth/Development: The Technical Account Manager will work closely with direct sales to position and sell the company's services and solutions to strategic customers.
  • Technical Support: The Technical Account Manager will provide post-sales technical support and resolve customer cases.
  • Client Performance Analysis: The Technical Account Manager will analyze client performance and identify the optimization path moving forward.
  • Automation Practices: The Technical Account Manager will develop scripts to automate, monitor, alert, and report on the production environment.

Requirements:

  • Education: Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar.
  • Experience: Proven Strategic Technical Account Manager Experience, Proven experience in Tech Support or in Data.
  • Skills: Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation. Demonstrate problem-solving abilities and initiative. Knowledge of REST API, XML, JSON, and similar technologies. Experience working with Databases, SQL, Tableau, PowerBi or similar. Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle. Experience/knowledge with build management and continuous integration tools.

About Us: HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

Our Clients: We have over 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

Why Work for Us: You will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package, you will be able to work within an innovative, engaging and multicultural environment, build strong and lasting business relationships and friendships from around the world, and develop your career locally or within one of our beautiful working locations across the globe.



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