Logistics Customer Service Representative
hace 2 semanas
Ceva Logistics es una empresa líder en soluciones de cadena de suministro global que conecta a personas, productos y proveedores en todo el mundo. Con presencia en 170 países y más de 110,000 empleados distribuidos en 1,300 sitios, estamos en camino de alcanzar nuestra visión: ser una de las 5 empresas líderes en terceros proveedores de logística.
Creemos que nuestros empleados son la clave de nuestro éxito. Queremos comprometer y empoderar a nuestro equipo diverso y global para co-crear valor con nuestros clientes a través de nuestras soluciones en logística de contrato y transporte aéreo, marítimo, terrestre y de vehículos terminados. Por eso, Ceva Logistics ofrece un entorno de trabajo dinámico y excepcional que fomenta el crecimiento personal, la innovación y la mejora continua.
DARE A CRECER Únete a Ceva Logistics y serás parte de un equipo que valora la imaginación, anima a la audacia y la excelencia en todo lo que hacemos. Únete a nosotros en nuestra misión de moldear el futuro de la logística global mientras nos convertimos en líderes globales en la industria de la logística. A medida que continuamos creciendo a un ritmo rápido, ¿te unirás a nosotros en nuestra misión de Dare to Grow?
La presente posición tiene como función principal ser el canal de comunicación entre el cliente y Ceva Logistics, buscando:
Mantener el nivel de satisfacción con el cliente
- Control y seguimiento de métricas y KPI's
- Vigilar la adecuada ejecución de los requerimientos del cliente
- Vigilar que los SLA sean cubiertos
- Dar seguimiento a la rentabilidad de la cuenta.
Como organización global, y como parte del Grupo CMA CGM, la diversidad es crucial para nuestro éxito empresarial; solo cuando podemos reflejar las culturas, lenguas, comportamientos y conocimientos locales de nuestros clientes, podemos tener éxito. Al emplear a personas con diferentes experiencias y habilidades, ampliamos nuestro conocimiento y aumentamos nuestra creatividad e innovación.
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