Technical Support Specialist
hace 2 días
We are seeking a skilled Technical Support Specialist to join our team at Nsc Global. As a key member of our support team, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals.
Key Responsibilities- Provide timely and effective support to end-users via phone and work orders, ensuring a high level of customer satisfaction.
- Document all relevant user information, including name, department, and contact details, to facilitate efficient issue resolution.
- Build rapport with customers to elicit problem details and prioritize issues accordingly.
- Escalate complex problems to senior technicians and record the problem-solving process, including all decisions made and actions taken.
- Stay up-to-date with company policies and procedures, as well as industry developments, to ensure optimal performance.
To succeed in this role, you will need:
- Professional knowledge and qualifications in computer hardware, software, or operating system support.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Familiarity with Dell, HP, Lenovo, Lexmark, and IBM hardware and software.
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