Supply Chain Planning Support Specialist
hace 1 día
We are seeking a highly skilled Supply Chain Planning Support Specialist to join our team at Jda Software. As a key member of our Support Engineer team, you will be responsible for providing exceptional support to our SaaS and On-Prem customers.
Key Responsibilities- Provide functional and technical support to customers during upgrades, deployments, and post-production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in our BY Planning Solution Operate Team.
- Provide advice to customers and partners on industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases.
- Bring in new ideas for automation, re-use, and service improvements.
- 5+ years of experience in the Supply Chain domain.
- 5+ years of experience in the Software/SaaS industry.
- Experience working with BY products, specifically Supply Chain Planning solutions.
- Technical experience with BY products preferred, specifically Demand, Fulfillment, SCPO Platform.
- Experience with customer/client support in Supply Chain software.
- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL.
- Strong knowledge of middleware (e.g. Weblogic, TomCat).
- Proficiency in Java / J2EE concepts – JDBC, C++.
- Cloud (Azure preferred), Log analysis and networking tools.
- Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX).
- Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
- Excellent communication and interpersonal skills to interact with a wide variety of internal personnel.
- Ability to work calmly under pressure and meet deadlines.
- Proven background to manage multiple stakeholders in a global environment.
- Strong multi-tasking skills.
- Self-motivated and quick learner – New technologies, platforms, integrations.
Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.
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