Human Resources Generalist

hace 1 día


Saltillo, Coahuila de Zaragoza, México Empire Worldwide Logistics S.A. De C.V. A tiempo completo

**About Empire Worldwide Logistics S.A. De C.V.**

Empire Worldwide Logistics S.A. De C.V. is a leading logistics company with a strong presence in the USA, Mexico, and Eastern Europe. With over 6 years of experience in land, sea, and air freight, we have established ourselves as a reliable and efficient partner for our clients.

**Job Summary**

We are seeking a highly skilled and experienced Human Resources Generalist to join our team. As a key member of our HR department, you will be responsible for providing exceptional support to our owner-operators, ensuring their satisfaction and continued partnership with our company.

**Key Responsibilities**

• Act as the primary point of contact for owner-operators, addressing any concerns or issues related to loads, locations, app-related problems, complaints, compensations, or any mishaps that may occur during a load.

• Provide excellent customer service by promptly responding to inquiries and resolving driver issues in a professional and courteous manner.

• Offer technical support to drivers, assisting them in navigating our app and resolving any app-related issues they may encounter.

• Ensure that drivers are compensated accurately and in accordance with our agreed-upon terms and conditions.

• Manage all procedures and processes as outlined in our agreements with owner-operators, ensuring compliance and consistency.

• Review daily reports to identify areas for improvement and address any emerging trends or recurring issues promptly.

• Cultivate and maintain strong business relationships with our drivers, fostering open communication and trust.

**Requirements**

• Bachelor's degree in International Relations, Organizational Psychology, or a related field.

• Professional English level (B2 minimum).

• Full-time availability, Monday to Friday (7AM-4PM or 8AM-5PM).

• Ease of transportation to our office.

• Experience in HR or a related field, with a minimum of 6 months to 1 year.

• Extroverted personality.

• Organized and detail-oriented.

• Ability to follow procedures.

**What We Offer**

• Competitive salary: $13,000.00 per month.

• 8-hour workday.

• Productivity bonus and monthly bonus.

• Opportunity to work with a dynamic and growing company.



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