Onboarding Customer Success Specialist

hace 2 meses

Guadalajara, Jalisco, México BMC Software A tiempo completo
Requirements

Description and Requirements

CareerArc Code

CA-OG

"At BMC trust is not just a word - it's a way of life"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy

CUSTOMER SUCCESS SPECIALIST

The Customer Success Specialist (CSS) is a BMC specialist role responsible for ensuring customers launch our SaaS Solutions, adopt them into their organization, and quickly achieve the results they want. As a BMC onboarding specialist, you will champion the capabilities of our products and know how specific BMC products can enable value

in customer organizations today and in the future. It is an exciting customer facing role that puts you at the forefront of supporting our customers by ensuring a successful transition from purchase to the launch of our product portfolio.

This role is a highly consultative role that does not perform the implementation or configuration of our solutions but is the overarching orchestrator of each customer's onboarding journey, guiding customers to maximize the adoption of BMC products and reducing their time to value. In this role, you will work closely with Sales, Project Managers, Partners, Support and other internal and external teams to provide a cohesive and well-coordinated onboarding experience. You will educate and enable customers on best practices, helping to drive stronger and more engaged customer relationships through our products.

Ultimately, the goal of the Success Specialist is to ensure BMC customers achieve their stated business outcomes, realize value from their investments in BMC software and to fully adopt our products. For BMC to succeed, our customers need to succeed – and the Success Specialist will be on the front lines of this mission.



To achieve these goals, the mission of Onboarding Success Specialist team will be to:

  • Raise the bar for the overall BMC customer experience through seamless, outcome driven engagement
  • throughout the onboarding journey – with a focus on the user portion of that journey
  • Be the change agent force that continuously advocates for and on behalf of the customer, providing unbiased,
  • actionable, customer-driven feedback to BMC product and sales leadership
  • Provide real-time visibility into the overall status and health of BMC's customers
  • Maintain a real time understanding of BMC's customers and their adoption of our products

Job Responsibilities

  • Ensure a consistent onboarding experience for all customers
  • Maintain enthusiasm while providing overarching coordination for all activities from the customer's purchase
  • until the have achieve a successful launch of our solutions
  • Develop and nurture trusted relationships with the customer
  • Demonstrate deep understanding of BMC products, core product features and use cases and their application
  • within a customer's complex environment
  • Identify gaps (& opportunities) in the customer's knowledge/utilization of BMC products consistent with their
  • stated business goals
  • Manage and track against key performance indicators for customer onboarding process
  • Effectively deliver engaging enablement presentations, training, and a cadence of regular remote meetings,
  • tailoring them to align with customers strategic business goals.
  • Ability to relate the product to value and expected customer outcomes in an easy-to-understand,
  • implementable adoption plan that will help guide our customers to achieve those outcomes
  • Identify customer adoption challenges and risks to a successful launch

In addition to core customer-facing responsibilities above, Success Specialists must also:

  • Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on status
  • of customer's overall health
  • Demonstrate a solid appreciation for the implications of customer adoption on BMC Net Revenue Retention
  • Rates (NRR)
  • Capture and provide targeted feedback into the BMC R&D teams to ensure critical mass customer feedback on
  • BMC solutions is appropriately addressed in future innovation
  • Champion on behalf of the customer for product improvements and product advancements

Competencies And Experience Needed For Success

  • Bachelor's degree in technology-related field and prior experience with SaaS is ideal for this role
  • Customer focused and demonstrable passion about customer success
  • Ability to prioritize, multitask, and organize workload
  • Superior written and verbal communications skills with a professional (even dynamic) presence, presentation and public speaking skills
  • Ability to work both individually and collaboratively within a team environment
  • Proven ability to quickly understand customer's business processes/context (Sales, Marketing, Services, Support), business applications and automation requirements
  • Quick learner, always looking to embrace and master new technologies
  • Technical background in IT Service Management, Workload Automation and/or IT Operations Management solutions is a plus, though not required
  • Capable project/program management skills with ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes
  • Proven operational acumen with ability to define success targets and ensure attainment of targets

Our commitment to you

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

< Back to search results

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

  • Customer Success Specialist

    hace 1 día

    Guadalajara, Jalisco, México Babbidge Construction Company, Inc. A tiempo completo

    Job DescriptionJob Title: Customer Success SpecialistJob Summary:We are seeking a highly skilled Customer Success Specialist to join our team at Babbidge Construction Company, Inc. As a key member of our sales team, you will be responsible for driving growth and retention of our most valued clients.Key Responsibilities:Grow and retain monthly recurring...

  • Customer Success Manager

    hace 2 meses

    Guadalajara, Jalisco, México Toshiba Global Commerce Solutions A tiempo completo

    Toshiba Global Commerce Solutions is seeking a Customer Success Manager to play a critical role in ensuring the success and satisfaction of our retail clients. Your primary focus will be on guiding the customer through the onboarding and adoption journey, providing exceptional support, building strong relationships, and promoting long-term...

  • Customer Success Manager

    hace 1 día

    Guadalajara, Jalisco, México GlobalLogic A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at GlobalLogic. As a key member of our customer success organization, you will be responsible for driving service level excellence and ensuring customer satisfaction across our client base.The ideal candidate will have a proven track record of success in...

  • Customer Success Advocate

    hace 1 día

    Guadalajara, Jalisco, México Radian Generation A tiempo completo

    About Radian GenerationRadian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.Who We ServeRadian Generation's wide range of commercial, technical, and compliance services provide developers, owners, and...

  • Customer Success Manager

    hace 1 día

    Guadalajara, Jalisco, México Laagencia A tiempo completo

    About LaagenciaLaagencia is a leading provider of innovative solutions for businesses, dedicated to delivering exceptional customer experiences and driving growth through strategic partnerships.Job SummaryWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a key member of our customer-facing team, you will be...

  • Customer Success Manager

    hace 2 meses

    Guadalajara, Jalisco, México Visit A tiempo completo

    is looking for a passionate and ambitious Customer Success Manager - Self-Serve to join our remote team. The Customer Success Manager Self-Serve will support our customer success self-serve clients who leverage our Saas platform fully to browse, book, and measure the impact of 1000s of social impact experiences. You will own the buildout of this self-serve...

  • Implementation Specialist

    hace 1 día

    Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

    **About the Role**Prometeo Talent is seeking a highly skilled Implementation Specialist to join our team. As an Implementation Specialist, you will play a critical role in ensuring the successful onboarding and training of Diligent customers.**Key Responsibilities**Work closely with the Services, Training, and Support team to deliver a seamless onboarding...

  • Implementation Specialist

    hace 1 día

    Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    About the RoleWe are seeking a highly skilled Implementation Specialist to join our team at Valce Talent Solutions. As an Implementation Specialist, you will play a critical role in ensuring the successful onboarding and training of our customers, and will partner closely with our Client Success Managers to drive long-term customer satisfaction, retention,...

  • Customer Success Specialist

    hace 2 meses

    Guadalajara, Jalisco, México Copeland A tiempo completo

    About UsWe are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing...

  • Customer Success Strategist

    hace 1 día

    Guadalajara, Jalisco, México Globallogic A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at GlobalLogic. As a key member of our customer success team, you will be responsible for designing and implementing innovative technical processes to ensure our customers achieve maximum return on their investment.Key ResponsibilitiesTechnical Process Design: Develop...

  • Customer Success Advocate

    hace 1 día

    Guadalajara, Jalisco, México Remote Technology, Inc. A tiempo completo

    About Remote Technology, Inc.We are a fully remote company that values flexibility and work-life balance. Our User Happiness team is a key part of our organization, and we're looking for a skilled professional to join our team.Job SummaryWe're seeking a highly motivated and detail-oriented Customer Success Advocate to join our team. As a Customer Success...

  • Customer Support Specialist

    hace 1 día

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Salesloft team as a Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their success with our sales engagement platform.Key ResponsibilitiesProvide timely and...

  • Customer Success Manager

    hace 1 día

    Guadalajara, Jalisco, México Deardoc Corp A tiempo completo

    About Deardoc CorpDeardoc Corp is a leading provider of innovative technology and marketing solutions for healthcare professionals. Our mission is to empower medical practices to thrive in a rapidly changing industry.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our revenue...

  • Customer Experience Specialist

    hace 1 día

    Guadalajara, Jalisco, México Prometeo Talent A tiempo completo

    **About Us**Prometeo Talent is a leading talent connection agency that bridges exceptional professionals with innovative industry leaders. Our mission is to provide tailored solutions for scaling, optimizing, and transforming commercial operations with personalized participation models for medium-sized companies.**Job Overview**We are seeking a highly...

  • Customer Success Engineer

    hace 1 día

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support.Key ResponsibilitiesDesign and implement innovative technical processes to...

  • Customer Success Manager

    hace 16 horas

    Guadalajara, Jalisco, México DearDoc Corp A tiempo completo

    About DearDoc CorpWe are a leading healthcare technology company that provides innovative solutions to medical professionals. Our mission is to empower doctors to run their practices more efficiently, allowing them to focus on what matters most - their patients.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our...

  • Customer Success Associate, Self Serve

    hace 4 semanas

    Guadalajara, Jalisco, México Visit A tiempo completo

    is looking for a passionate and ambitious Customer Success Associate, Self Serve located in the LATAM region to join our remote team. The Customer Success Associate, Self Serve will execute operations to help effectively and efficiently serve our corporate partners in supporting our events in the US time zones . The ideal candidate is empathetic and enjoys...

  • Customer Success Engineer

    hace 1 día

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Engineer to join our team at Hitachi Vantara Corporation. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support.Key ResponsibilitiesDesign and implement innovative technical processes to...

  • Customer Experience Specialist

    hace 1 día

    Guadalajara, Jalisco, México Nextiva A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at Nextiva. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesGrow and retain monthly recurring revenue for our most valued customers by providing...

  • Customer Success Manager

    hace 1 mes

    Guadalajara, Jalisco, México Bring IT A tiempo completo

    We are Bring IT We are a fast growing, dynamic professional services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we're building a global and diverse team that can...