Patient Support Program Senior Manager

hace 1 semana


Xico, México Novo Nordisk A tiempo completo

About the Role

The Patient Support Program Senior Manager is a key position within the Commercial Operations department at Novo Nordisk. This role is responsible for managing the 'Nuevo Yo' program and corporate and PSP call centers, ensuring a high-quality patient experience through the development, implementation, and leadership of initiatives that promote patient engagement and adherence to treatment.

Key Responsibilities

  • Continuously evolve the patient support program to increase patient engagement and adherence.
  • Manage call center operations, including corporate and patient support programs, to ensure customer service excellence.
  • Lead a team of educators focused on diabetes and obesity management, providing education and training to patients and healthcare professionals.
  • Collaborate with internal stakeholders to ensure successful program execution.
  • Monitor and analyze program metrics to provide recommendations for program improvement.
  • Ensure regulatory, legal, and compliance, pharmacovigilance, and quality requirements are met.

Requirements

  • Bachelor's degree in Business, Management, Healthcare, Marketing, Communication, or related areas.
  • Fluent in oral and written English.
  • Minimum 3 years of experience in Patient Support Program management.
  • Minimum 5 years of experience within the pharmaceutical industry.
  • Minimum 3 years of experience in Direct Line Management.

Desirable Qualifications

  • Project Management skills and stakeholders' management.
  • Experience in marketing or commercial areas.
  • Multichannel or e-commerce experience.
  • Experience working with chronic diseases (diabetes, obesity, cardiology, etc.).

About the Department

The Commercial Operations department is committed to innovating for the benefit of patients and generating value for stakeholders. By executing our initiatives, we aim to transform the health ecosystem by improving the patient experience with our products and services through a collaborative and ethical approach.

Working at Novo Nordisk

We don't wait for change; we drive it. We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop; we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort. Novo Nordisk relies on the joint potential and collaboration of its employees to change the lives of patients for the better.



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