Global Gaming Support Specialist

hace 3 días


Ciudad de México, Ciudad de México Lionbridge A tiempo completo

At Lionbridge Games, we deliver the gaming experience you envision to any global audience. Our passionate global gamers help bring every aspect of your game to life, without compromise.

We are seeking a skilled Junior Player Support Agent to join our team and contribute to augmenting our customer support efforts.

Salary: $18,000 MXN per month

The successful candidate will be responsible for handling customer support inquiries, identifying and monitoring player issue trends, and providing excellent customer service to players.

Key Responsibilities:

  • Provide timely and professional responses to customer inquiries
  • Troubleshoot technical issues, including software, hardware, or connectivity problems
  • Collect feedback from players regarding game features, bugs, and user experience
  • Enforce the game's terms of service and community guidelines
  • Document player interactions, issues, and resolutions for future reference

Requirements:

  • Excellent English communication skills (written and verbal)
  • Strong customer service skills with the ability to empathize with players
  • Strong problem-solving and troubleshooting skills
  • Ability to work in a team
  • Flexibility to work in shifts, during weekends, or holidays if required

What We Offer:

  • Contract of employment with employee benefits package
  • Exposure to various technology stacks and opportunity to cooperate with one of the biggest tech companies in the world
  • Access to internal and external training platforms
  • Career guidance with learning and development opportunities along the way

Lionbridge is an equal opportunity employer and welcomes all qualified applicants. We are committed to creating a diverse and inclusive workplace.



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