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Customer Service Supervisor Flavors
hace 2 meses
Job Summary
We are seeking a dedicated and passionate individual to join our Customer Service team at International Flavors & Fragrances as a Customer Service Supervisor Flavors. As a key member of our team, you will be responsible for ensuring the timely delivery of purchase orders to customers and serving as the intermediary between our plant and customers for local deliveries.
Key Responsibilities
- Manage or supervise customer orders, including domestic, export, and consignment orders, in accordance with Sarbanes-Oxley Act compliance policy.
- Process or supervise credit notes or debit notes related to sales orders or customer complaints.
- Process or supervise customer complaints and service cases management and participate in Order to Cash complaint investigation at the country or sub-regional level.
- Supervise Customer Service Representatives' service level towards internal and external customers.
- Build a strong partnership with internal and external stakeholders.
- Drive continuous improvement in Order to Cash process and Service Level KPIs, including on-time delivery, order entry accuracy, monthly compliance performance, customer complaint lead time, etc.
- Participate in internal/external audits as needed.
- Coach and train direct report lines.
Requirements
- Bachelor's degree in Supply Chain, Business Administration, or a related field.
- + 5 years of experience in Customer Service or Supply Chain of business-to-business.
- 1-2 years of experience in direct people management.
- Knowledge in Supply Chain Management or end-to-end Order to Cash process.
- Expert knowledge in MS Office tools.
- Knowledge in SAP.
- Knowledge in basic finance.
- Fluent business English communication skills.
- Effective communication skills across all levels of the organization.
- Negotiation and influencing skills.
- Highly collaborative and team player.
- Cross-cultural awareness.
Desirable Training/Certifications
- SAP Training.
- Microsoft Office tools training (Word, Excel, PowerPoint).
- Incoterm and Payment term training.
