Technical Account Manager

hace 3 semanas

Xico, México Tanium A tiempo completo
Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Tanium. As a Technical Account Manager, you will be responsible for delivering the Tanium value proposition to our prospects, partners, and customers. You will collaborate with our sales team to drive sales results and work closely with our customers to understand their technical needs and provide solutions.

Key Responsibilities

  • Partner with the sales team to drive sales results by assisting in discovery meetings, leading customer-centric product demonstrations, and owning technical POCs.
  • Manage customer accounts by conducting health-checks, leading operationalization efforts, and documenting best practices.
  • Drive partner engagements by tracking activity, documenting root cause, and reporting.
  • Work as a unified team by becoming a SME in one or more Tanium Solution domains, collaborating with our Support Center and Enterprise Services Engineers, and mentoring other TAMs.

Requirements

  • Three to ten years of experience in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming.
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
  • Prior experience and breadth of knowledge needed to lead customers and internal teams.
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
  • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.

About Tanium

We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

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