Customer Service Representative
hace 1 mes
We are seeking a highly skilled Customer Service Logistics professional to join our team at Michael Page. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and loyalty.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, addressing their questions and concerns in a timely and professional manner.
- Provide accurate information and troubleshoot issues, ensuring a high level of customer satisfaction.
- Collaborate with various teams to address and resolve complex issues that require cross-departmental input.
- Maintain detailed records of customer interactions and update relevant information to ensure accurate and current data.
- Analyze recurring issues, provide insights, and suggest improvements to enhance overall service quality.
- Ensure follow-up with customers as needed, while upholding company policies with empathy and patience.
Requirements
- Advanced English language skills.
- At least 3 years of experience in customer service.
- Customer portal management experience.
- Attention to detail and excellent organizational skills.
- SAP, Oracle, Power BI, or knowledge in similar systems.
What We Offer
Competitive pay and above-law benefits, as well as opportunities for career growth and development.
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