Global Hotel Experience Program Manager

hace 3 semanas


Xico, México IHG A tiempo completo
Job Description

Role Purpose:

As a key member of our team, you will be responsible for managing and executing global and regional activations that drive guest and colleague experience through engagement of the Hotel Experience Champion community.

Key Accountabilities:

  • Create and cascade annual regional delivery plans to achieve hotel metric performance aligned with global and regional stakeholders.
  • Partner with cross-functional and regional teams to ensure the necessary logistical network is in place for the operational rollout of plans.
  • Lead the execution of the program's external and internal communication strategy, including call invitations, post-call emails, and other relevant communications.
  • Track attendance and feedback to measure program health and success.
  • Develop and maintain the Hotel Experience Champion Calendar of activities in partnership with key stakeholders.
  • Drive the HEC community engagement strategy and foster an active and supportive forum by acting as moderator and primary point of contact for the Champion Community.
  • Develop and maintain HEC communications calendars across all HEC channels and regions.

Key Skills & Experiences:

  • Bachelor's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
  • 5-8 years progressive work-related experience in hotel operations with demonstrated proficiency and understanding in one or more functions related to the position.
  • Fluency in English and Spanish.
  • Excellent organizational, verbal, and written communication skills.


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