Strategic Technology Partnership Specialist

hace 17 horas


Ciudad de México, Ciudad de México Insider A tiempo completo

Welcome to Insider, a pioneering B2B SaaS company revolutionizing customer experiences. We're on a mission to drive growth for our clients worldwide, and we're seeking a highly skilled Strategic Technology Partnership Specialist to join our dynamic team.

About Us

We're the #1 AI-native platform for Customer Experience and Marketing, empowering marketers to deliver unique experiences, drive profitable growth, and boost productivity. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. Backed by top investors, including Sequoia Capital and QIA, we've unlocked unicorn status and are trusted by 1200+ brands.

Our Partner Success Team is comprised of talented individuals from 31 nationalities, working together to achieve meaningful goals. As a Strategic Technology Partnership Specialist, you'll be part of this harmonious team, leveraging your technical expertise to drive seamless onboarding for our partners and maximize efficiency for Insider products.

Job Description
  • You will proactively engage with customer technical decision-makers and influencers, utilizing information on their business, industry, needs, competitive landscape, and key priorities to support their digital transformation.
  • Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
  • Drive pilots, proof of concept (POC), and value optimization, moving customers forward from pilots to productive deployments.
  • Troubleshoot technical issues reported by customers during implementation and ongoing campaign deployment, providing solutions.
  • Identify, escalate, and work to resolve technical blockers to accelerate architecture implementations.
  • Proactively engage product and support teams to remediate blockers and convey impact.

We expect you to have:

  • A Bachelor's Degree in Computer Science or a related field.
  • Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
  • A proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
  • Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams.
  • Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
  • Familiarity with development methodologies and technologies, including JavaScript, jQuery, HTML, CSS, REST, XML, and Database Technologies.

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience. You'll also enjoy:

  • An international, diverse, and inclusive work environment.


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