Collections Back Office Specialist

hace 20 horas


Monterrey, Nuevo León, México Gm Financial A tiempo completo

Why Work at Gm Financial?

Gm Financial International Operations conducts business in Latin America and Asia. Our international division offers a wide range of wholesale and retail automotive financing products to dealers and their customers.

About the Role:

The **Collections Back Office Specialist** will support the back-office area with administrative tasks, provide data reporting, and control information for our consumer collections channels. This role will contribute to process improvements for operations.

Requirements:

Bachelor's degree in accounting, administration, economics, or engineering.

At least one year of experience in administrative tasks.

Intermediate/Advanced English Skills (verbal and written).

Familiarity with MS Office Excel - PIVOT, VLOOKUP, SEARCH FORMULAS (macros desirable).

Customer service orientation.

Ability to adapt to organizational changes and challenges.

Advanced interpersonal, verbal, and written skills.

Effective communication skills.

High organizational skills.

Data management and reporting.

Analytical and problem-solving ability.

What You'll Do:

Collaborate with the collections team to provide information & data.

Maintain controls and review lawsuit checklist information from vendors.

Develop reports and improvements to manage accounts allocated with lawyers.

Prepare and manage digital documentation for deduction files.

Participate in projects for process improvements.

Maintain and monitor area KPIs.

Benefits:

At Gm Financial, we prioritize your work-life balance with wellness and integration activities. Enjoy competitive salary and benefits.

Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.

Additional Mexico benefits: Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan.

EQUAL OPPORTUNITY EMPLOYER



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