Ar Collections Specialist
hace 2 meses
About RS Group
We are a global leader in industrial design, manufacturing, and maintenance solutions. Our expertise spans product and service offerings that help our customers resolve challenges across design, procurement, inventory, and maintenance.
With a vast range of over 750,000 stocked industrial products, our team delivers daily solutions to address customer needs. We strive for exceptional service, aiming for seamless procurement experiences.
We are one team, driven by our values: delivering brilliance, doing the right thing, and making every day better. These values unite our 9,000+ global colleagues, differentiating us from competitors.
Together, we can achieve great things. We aim high, striving for amazing and beyond results.
About the Role
Job Purpose
Responsibilities
- Negotiate payment plans and terms with delinquent customers to ensure timely payments.
- Maintain accurate records of all collection activities in the company's system, ensuring data integrity.
- Analyze aging reports to identify overdue accounts, prioritizing effective collections.
- Collaborate with the accounting team to reconcile accounts and resolve billing discrepancies, maintaining financial accuracy.
- P prepare and send monthly statements to clients, ensuring clear communication.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly, fostering trust.
- Monitor and track payment arrangements, following up on broken promises to maintain relationships.
- Assist in developing and implementing collection policies and procedures, ensuring compliance and best practices.
- Generate regular reports on collection activities and account status, providing insights for improvement.
How I Make a Difference in this Role
- I efficiently manage and collect outstanding payments, minimizing delays.
- I resolve billing issues promptly and effectively, ensuring customer satisfaction.
- I maintain detailed and accurate records of all collection activities, ensuring transparency and accountability.
- I uphold high ethical standards in all interactions, building trust with clients and stakeholders.
- I collaborate with the accounting and sales teams to reconcile accounts and resolve discrepancies, promoting teamwork.
Essential Skills & Experience
- Bachelor's degree in finance, accounting, business administration, or a related field is preferred.
- Proven experience as a collections specialist or in a similar role is essential.
- Strong understanding of billing and collection processes is crucial.
- Excellent verbal and written communication skills in English are required.
- Ability to handle difficult conversations and negotiate effectively is necessary.
Estimated Salary: $55,000 - $65,000 per year, depending on location and experience.
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