Front Desk Associate

hace 2 semanas

Ixtapan de la Sal, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International, Inc. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Process all payment types, including room charges, cash, checks, debit, and credit.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer and respond to all guest calls, messages, requests, questions, and concerns in a timely and professional manner.
  • Coordinate with Housekeeping to track the readiness of rooms for check-in.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding the property and local areas of interest.
  • Run daily reports, including the number of arrivals and departures, and identify any special requests.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements:
  • Follow all company safety and security policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.

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