Bilingual Customer Service Representative

hace 5 días


Ciudad de México, Ciudad de México GoodLeap, LLC A tiempo completo
About GoodLeap, LLC

GoodLeap, LLC is a leading technology company specializing in innovative financing and software solutions for sustainable energy and home efficiency products. Our mission is to make sustainable living more accessible and affordable for homeowners across the globe.

Job Summary

We are seeking a highly skilled and bilingual Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting delinquent borrowers, collecting past due payments, and providing tailored payment solutions to resolve borrower delinquency. This role requires excellent communication and negotiation skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Contact delinquent borrowers via phone and email to discuss payment options and resolve delinquency
  • Process payments and maintain accurate records of collections activity
  • Meet daily, weekly, and monthly collection and metric goals
  • Stay up-to-date on GoodLeap's collections policies and procedures
Requirements
  • 1-2 years of experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion techniques
  • Excellent verbal and written communication skills, with the ability to communicate effectively with borrowers in Spanish and English
  • Prior call center experience with financial products is a plus
  • Proficiency in Microsoft Office applications
  • Self-motivated and goal-oriented, with a strong work ethic
  • Team player with a professional demeanor
What We Offer

As a Collections Specialist at GoodLeap, LLC, you will have the opportunity to work with a dynamic team of professionals who are passionate about making a positive impact on the environment. We offer a competitive hourly rate of MXN $89.33, plus bonus opportunities. If you are a motivated and results-driven individual who is looking for a challenging and rewarding career, we encourage you to apply.



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