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About American Express
At American Express, we're committed to providing the world's best customer experience. As a leading global payments and travel company, we're dedicated to helping our customers achieve their goals and realize their dreams.
About the Role
We're seeking a highly skilled and bilingual customer service representative to join our team as an Account Protection Specialist. In this role, you'll be responsible for detecting, preventing, and stopping possible losses for our organization through account analysis and charge validations.
Key Responsibilities
- Conduct thorough account analysis to identify potential risks and prevent losses
- Validate charges requested by establishments or colleagues to prevent possible fraud
- Develop and maintain strong relationships with customers to provide exceptional service
- Stay up-to-date with industry regulations and policies to ensure compliance
Requirements
- Fully bilingual (Advanced English) and adaptability in different communication styles
- Regulation and policy knowledge, understanding, and compliance
- Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
- High analysis capacity and risk evaluation
- Adaptability and flexibility to work in dynamic environments
- Highly committed
- Excellent writing and verbal communication skills
- Schedule flexibility
- Detailed oriented
- Ability to work under pressure
- Proactivity
- Excellent customer service
What We Offer
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
What's Next
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
