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Bilingual Customer Service Representative
hace 2 meses
About the Role:
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, utilizing your advanced English and Spanish language skills to resolve customer inquiries and issues.
Key Responsibilities:
- Respond to incoming customer communications in a timely and professional manner
- Conduct research to provide accurate and helpful solutions to customer issues
- Work collaboratively with team members to achieve customer satisfaction and resolution
Requirements:
- Advanced English and Spanish language proficiency, both written and spoken
- Ability to work a variety of shifts, including evenings and weekends
- Strong multitasking and problem-solving skills
- Competency in using Microsoft Windows and other software applications
What We Offer:
- A supportive and inclusive work environment
- Ongoing training and development opportunities
- A competitive base wage and performance-based bonus structure
- A comprehensive benefits package
About TTEC:
TTEC is a global leader in customer experience and technology solutions. We are committed to delivering exceptional service to our clients and their customers, and we are seeking talented individuals like you to join our team.
