Senior Service Delivery Specialist

hace 5 horas


Xico, México Citibank (Switzerland) Ag A tiempo completo

About the Role

Citibank (Switzerland) Ag seeks a highly skilled Senior Service Delivery Specialist to join its team in remote type: Hybrid locations, primarily based in Ciudad De Mexico, Distrito Federal, Mexico. This is a full-time position that requires sitting at a computer for most of an 8-hour shift.

Job Summary

We are looking for a motivated and organized individual with 1-3 years relevant experience to provide exceptional service to internal and external customers. The ideal candidate will possess excellent technical/administrative expertise, basic knowledge of organizational policies, and the ability to work independently with minimal supervision.

Main Responsibilities

  • Organize, record, and service production output of various servicing activities, interacting with internal and external customers;
  • Resolve complex issues and perform most complex servicing activities under limited supervision;
  • Work on complex projects and occasionally mentor lower-level processors;
  • Reconcile historical accounts and perform reapplication/re-amortization functions;
  • Support an expansive array of products/services;

Requirements

  • 1-3 years relevant experience, preferably in loan servicing/processing;
  • Proficient with Microsoft Excel;
  • Ability to lift/maneuver 30 lb. banker's boxes and push/pull fully loaded wooden carts;
  • Related processing experience with basic knowledge of organizational policies and procedures;

Salary Information

The estimated salary for this role is $**45,000 - $60,000 per year**, depending on qualifications and experience.

Benefits

Citi offers a competitive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.

About Citibank (Switzerland) Ag

Citibank (Switzerland) Ag is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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