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Cloud Service Delivery Specialist

hace 1 mes

Xico, México Sap A tiempo completo

At SAP, we are looking for a skilled Cloud Service Delivery Specialist to join our team. This role is responsible for ensuring the successful delivery of cloud services to customers worldwide.

Key Responsibilities:

  • Support sales to delivery handover and customer onboarding
  • Initiate digital service kick off for customers
  • Contribute to onboarding/transitioning customers to ECS
  • Support in de-escalations of critical customer situations
  • Execute technical feasibility studies / solution reviews (if applicable)
  • Contribute to customer release and maintenance activities
  • Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

Requirements:

  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant with 2+ years in customer facing role
  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
  • Individual in this role is expected to deliver 'Effective customer communication' using digital mediums to achieve high customer satisfaction
  • Strong knowledge of IT Service Management, SAP Basis and SAP Application
  • Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
  • Good understanding of ECSs operations infrastructure, processes and automation tools like SPC, TIC etc.
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals

About the Role:

This is an exciting opportunity to join a growing business unit at SAP, where you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

What We Offer:

  • An estimated salary range of $120,000 - $180,000 per year, depending on location and experience
  • A dynamic and inclusive work environment that values diversity and promotes growth
  • Ongoing training and development opportunities to help you succeed in your career