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Ria Customer Service Representative
hace 2 meses
Ria is a leading money transfer company committed to delivering exceptional service and reliable remittance solutions to our customers worldwide.
Job SummaryWe are seeking a highly motivated Customer Services Representative to join our team at Ria Headquarters in Queretaro. As a key member of our customer-facing team, you will provide top-notch support to our customers, ensuring their transactions are processed efficiently and effectively.
Key Responsibilities- Review and correct data for incorrectly processed transactions
- Collaborate with the accounting department to reconcile and balance refunds for cancelled transactions
- Provide accurate information to customers about their transactions and resolve general queries
- High school diploma or equivalent required
- Intermediate level of English proficiency, with the ability to communicate via telephone with clients
- Strong customer orientation skills and excellent communication skills (oral and written)
- Attention to detail and a teamworking approach
- Ability to work flexible schedules
- Competitive monthly salary of $16,000 gross for a medium level of English
- 5% food vouchers
- 30 days bonus
- 15 days of initial vacation
- Life insurance
- Free access to our Gym
- Dynamic and collaborative work environment
- Cutting-edge tools and technology to make work easier
- Free English and French classes
- Work-life Balance
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
