Customer Service Representative
hace 3 días
Job Summary
This role is responsible for delivering exceptional customer service to agents, ensuring a positive experience and resolving issues related to RIA products and services.
Main Responsibilities
- Handle customer inquiries and complaints in a polite and professional manner.
- Manage phone calls effectively, including putting on hold, transferring to other departments, or disconnecting calls without consent.
- Stay updated on RIA products and services to provide accurate information to customers.
- Meet quality control requirements and key performance indicators.
- Ensure compliance with operational procedures and regulations.
Requirements
- Some college experience or incomplete degree.
- Excellent written and verbal communication skills, active listening, and proficiency in multiple languages, including English and Spanish.
- 1-2 years of experience in customer service, preferably in a call center environment.
- Problem-solving skills, handling difficult customers, and decision-making quality.
- Positive attitude, team player, and excellent phone manners and etiquette.
- Ability to multitask, pay attention to detail, and thrive in a fast-paced environment.
Working Conditions
- Primarily sedentary work in a general office environment.
- Overtime work may be required according to operational needs.
- Connected to the phone for at least 90% of effective working time.
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