Customer Service Representative

hace 3 días


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Job Summary

This role is responsible for delivering exceptional customer service to agents, ensuring a positive experience and resolving issues related to RIA products and services.

Main Responsibilities

  • Handle customer inquiries and complaints in a polite and professional manner.
  • Manage phone calls effectively, including putting on hold, transferring to other departments, or disconnecting calls without consent.
  • Stay updated on RIA products and services to provide accurate information to customers.
  • Meet quality control requirements and key performance indicators.
  • Ensure compliance with operational procedures and regulations.

Requirements

  • Some college experience or incomplete degree.
  • Excellent written and verbal communication skills, active listening, and proficiency in multiple languages, including English and Spanish.
  • 1-2 years of experience in customer service, preferably in a call center environment.
  • Problem-solving skills, handling difficult customers, and decision-making quality.
  • Positive attitude, team player, and excellent phone manners and etiquette.
  • Ability to multitask, pay attention to detail, and thrive in a fast-paced environment.

Working Conditions

  • Primarily sedentary work in a general office environment.
  • Overtime work may be required according to operational needs.
  • Connected to the phone for at least 90% of effective working time.


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