Service Desk Specialist Bilingual English French

hace 17 horas


Monterrey, Nuevo León, México Sequoia Connect A tiempo completo

Sequoia Connect is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. Their robust strategies, passionate teams, and global culture rooted in innovation and automation drive growth.

Their Digital offerings help clients achieve operational excellence and customer delight. By taking a leadership position in customer intimacy, they provide a competitive advantage. Their strategy is to automate everything, cloudify everything, and transform customer experiences.

A digitally empowered workforce of employees from various nationalities represents the company. They live by the philosophy of 'customer success, first and always'. Their 2020 global revenue was USD $845.04 Mn.

We are currently seeking a Bilingual Service Desk Specialist for our client:

Responsibilities

  • Provide high-quality customer support via phone, email, and chat.

Requirements

  • Proven experience in a Service Desk or technical support role.
  • Advanced proficiency in both English and French (oral and written).

Languages

  • Advanced Oral English.
  • Advanced Oral French.
  • Native Spanish.

Note:

  • On-site, in Monterrey or Saltillo.

Keywords: Customer service, Advanced English, Advanced French.



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