Customer Support Associate

hace 2 semanas


Ciudad de México, Ciudad de México Worldwide Recruiter A tiempo completo
Customer Support Associate Job Description

We are seeking a highly skilled Customer Support Associate to join our team at Worldwide Recruiter. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and retention.

Key Responsibilities:

  • Support the coordination of our delivery fleet to ensure timely and efficient order processing.
  • Confirm and assign incoming orders using our in-house dispatch software.
  • Monitor ongoing orders to maintain delivery standards and ensure prompt package arrival.
  • Provide effective communication with customers, merchants, and robot pilots.
  • Report and troubleshoot service errors and answer customer inquiries.

Requirements:

  • 1-2+ years of experience in Customer Service.
  • Great written and verbal communication skills in English and Spanish.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Highly organized with strong attention to detail.

Work Environment:

This is a daytime and weekend position, requiring the ability to work from Saturday to Tuesday, 8:00 AM - 4:00 PM EST. You will have the opportunity to work from home and enjoy a starting wage of USD 5 per hour.

What We Offer:

  • Competitive starting wage of USD 5 per hour.
  • Remote work opportunity.

Why Join Us:

We are a dynamic and growing company, committed to providing exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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