Customer Success Associate

hace 18 horas


Ciudad de México, Ciudad de México Visit A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our team at Visit. As a key member of our operations team, you will play a critical role in ensuring the success of our corporate partners by providing exceptional support and guidance throughout their journey with our platform.

Key Responsibilities
  1. Customer Onboarding: Assist new self-serve customers in navigating our platform by providing them with necessary resources and support.
  2. Customer Engagement: Foster proactive communication with customers to understand their needs, provide basic support, and ensure they are utilizing our platform effectively.
  3. Support & Troubleshooting: Respond to customer inquiries and issues, escalating complex problems to senior team members as needed.
  4. Customer Training Assistance: Assist in the development and delivery of training materials, webinars, and resources to help customers maximize their use of our platform.
  5. Customer Feedback: Gather and report customer feedback to the senior team, helping identify areas for improvement.
  6. Retention & Growth Support: Monitor customer usage and engagement, flagging any concerns to senior team members for further action.
  7. Relationship Building: Support the senior team in building and maintaining strong relationships with customers, promoting a positive customer experience.
  8. Data Collection: Assist in collecting and organizing customer data to identify trends and opportunities for enhancing customer success processes.
  9. Documentation: Maintain accurate records of customer interactions and feedback in CRM systems.
  10. SOP Support: Assist in the creation and maintenance of Standard Operating Procedures (SOPs) to ensure consistent processes are followed across the team.
Requirements
  1. 2+ years of experience in customer success, account management support, or operations.
  2. Experience using Salesforce to improve efficiency across operations.
  3. Comfortable and confident in client-facing communications.
  4. Strong attention to detail and superior organizational skills.
  5. Ability to multitask and prioritize to manage multiple projects on tight timelines.
  6. Experience working in a fast-paced startup environment.
  7. Passion for our mission and the desire to make an impact in the world through technology.
What We Offer
  1. Competitive salary.
  2. Mission-aligned company events/volunteering.
  3. Inclusive, exciting start-up culture.
  4. Accelerated career & personal growth.
  5. Culture Club and more

Please note that this is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST.



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