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hace 1 mes
We are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our Cloud Operations team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and services.
Key Responsibilities:
- Ensure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs and SLAs.
- Quickly respond to escalations, take proactive steps to avoid escalations, identify, and drive initiatives to improve operation and stability for our customer systems.
- Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc.) for SAP systems running on hyperscalers platforms utilizing various performance tools.
- Assist EOS operations support for any ongoing performance issues in customer production systems.
- Oversee performance testing, benchmarking for new IT stacks (HANA + OS) to find performance issues before sign-off for production implementation using data-driven approaches.
- Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
- Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and customers to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
- Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
- Monitor production system performance, help the team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
- Root cause analysis for service request failures/outages, performance issues – continuous improvement methodologies.
- Bring in continuous improvement initiatives to address customer pain points and enhancements in the service delivery.
- Streamline standard operating procedures by focusing on automation enhancements.
- Proactive operation services for the customer and service on-demand with timely alert reduction programs to all stakeholders involving the customer.
What You'll Bring:
- Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades/Updates), SAP Project Management, Support, Escalation Management.
- Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
- Experience with managed/hosting services or SAP private cloud or public cloud operations/support.
- Application security, backup and recovery strategies, performance tuning, system copies, export-import, high availability, and disaster recovery strategy, export-import.
- Experience in problem management, root cause analysis methodologies.
Education and Qualifications:
- 10+ years of technical operations in ABAP/JAVA/HANA/DB2/performance analysis roles.
- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
- Professional certification of SAP BASIS, Business Object with exposure to project management tasks including PMP and ITIL certification.
- Cloud knowledge (e.g., experience of working in public cloud domains like Microsoft Azure, AWS, and GCP).
- Capacity to continuously acquire new knowledge in an independent and proactive way.
- Good analytical and solution-oriented thinking.
- Very good communication and networking skills.
- Experience of safeguarding customer relationships.
- Strong customer service focus.
- Very good English language skill.
- May be required to work on weekends, off-hours – flexibility is a must.
Why SAP?
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We Win with Inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
Equal Employment Opportunity:
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
